Cancellation Policy
At Dolingo Study, we are committed to providing high-quality digital courses to enhance your learning experience. However, we understand that circumstances may arise that require you to cancel your course purchase. This Cancellation Policy outlines the process and terms for canceling your purchase.
4. Eligibility for Cancellation
- Time Frame: You may cancel your course purchase within 14 days from the date of purchase.
- Course Access: If you have not accessed or completed a substantial portion of the course, you may be eligible for cancellation.
- Non-Cancellable Courses: Some courses may be non-cancellable due to special promotions or pricing, as indicated at the time of purchase.
4. How to Cancel a Course
To cancel your course purchase, please follow these steps:
- Contact Support: Email our customer support team at [Insert Email Address] with your order details and reason for cancellation.
- Provide Information: Include your name, email address, order number, and course title in your cancellation request.
- Review Process: We will review your request and notify you of the outcome within 7 business days.
- Confirmation: If your cancellation is approved, you will receive a confirmation email detailing the cancellation process and any applicable refunds.
4. Refunds for Cancellations
- Refund Eligibility: If your cancellation is approved, you may be eligible for a refund as outlined in our Refund and Return Policy.
- Processing Time: Refunds will be processed within 14 business days from the date of cancellation approval.
- Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
4. Changes to Courses
- Course Modifications: We reserve the right to modify, update, or discontinue courses at any time. If significant changes are made to a course you have purchased, you may be eligible for a cancellation and refund.
- Notification: We will notify you of any significant changes to your purchased courses and provide options for cancellation if applicable.
5. Non-Cancellable Circumstances
- Special Promotions: Courses purchased during special promotions may be non-cancellable, as indicated at the time of purchase.
- Digital Content Access: Once digital content has been accessed or downloaded, cancellations may not be possible.
6. Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us at:
Dolingo Study
Email: anitajudytadomagala@gmail.com
Address: Tripura Colony, Thikariya, Near Aravali College, Banswara, Rajasthan, India
Address: Tripura Colony, Thikariya, Near Aravali College, Banswara, Rajasthan, India
